Frequently asked questions

If you need help, we have a list of frequently asked questions and answers. We strive to give you the best buying experience possible. Click a question below to view the answer.

Most floral arrangements last 4-7 days or longer, depending on the flowers used and the care they receive. Most importantly, keep the vase or container filled with water. If possible, re cut the stems by removing 1 or 2 inches with a sharp knife or clippers and immediately place back into water. Be sure to not crush the stems. The next important thing is to make sure the flowers are kept in a cool place.

It has been scientifically proven that Floral Food makes flowers last longer. Floral Food contains the correct ingredients to feed the flowers properly and keep bacteria at bay, which blocks the stems and stops water intake. It also encourages the buds to open. It is very important to read the package first.

That is the benefit of ordering from Peters Flowers. All of our arrangements are custom. Which means that you can request a specific flower to be used or for a flower to not be used. As long as we have enough notice, anything is possible.

In the case where the flowers are going to an office and the recipient has stepped away from his/her desk, the receptionist or mail room will accept & sign for the flowers. Or if the flowers are going to someone's home, the flowers can be left with the doorman, super or neighbor. If there is no one to accept the flowers or the perosn is away, we will leave a message for the recipient to call us to arrange another delivery when they are available. We will also notify you of a situation like this. This is the reason why we ask for a phone number.

We keep everything on file. Our computer system allows us to keep each & everyone of your orders on file for years. Not only do we keep the recipients information on file we also keep your information on file. This makes placing orders with Peters Flowers even easier.

Although we ask that all cards have a signature, it is ultimately your decision. We will for billing reasons, need to get your information for our records. Just make sure to let us know that you wish to remain anonymous.

We choose to give each order going across the United States our personal touch! Instead of sending our orders via computer wire, we choose to call each one out personally to make sure you are getting quality & value.

Absolutely! Peters Flowers has sent many orders to many worldwide locations.

There are many ways to place an order besides emailing or ordering on our website. You can call us at 1-800-878-3569 or you can fax us your order at (212) 819-3226. Lastly, you are more than welcome to visit us at 1407 Broadway (between 38th & 39th Street).